Privacy Policy
Avenor Consultancy ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information. This Policy is intended to comply with applicable data protection laws in India, including the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
In the course of providing our branding consultancy services, we may collect the following types of information from our clients:
Contact Information: such as your name, email address, phone number, and business name.
Business & Financial Information: such as company details, billing information, and payment records necessary to invoice and process payments for our services.
Project-Related Information: information shared through questionnaires, interviews, or discovery sessions, which may include details about your business operations, target audience, market positioning, and brand preferences, collected for the purpose of delivering your Brand Strategy Report.
2. How We Use Your Information
We use the information we collect to:
Deliver the branding consultancy services outlined in our service agreement with you;
Communicate with you regarding your project, timelines, and deliverables;
Process payments and maintain accurate business and financial records;
Improve and tailor our services to better meet your needs.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Third-Party Tools & Service Providers
To deliver our services, we may use trusted third-party tools and platforms, such as cloud storage services (e.g., Microsoft and Squarespace) and invoicing/accounting software, to store or process client information. These third parties are only granted access to the information necessary to perform their function and are expected to maintain appropriate confidentiality and security standards. We are not responsible for the independent privacy practices of these third-party providers, and we encourage you to review their respective privacy policies.
4. Data Storage & Security
We take reasonable technical and organizational measures to protect the information you share with us against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain client information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any ongoing legal, accounting, or reporting obligations, after which it will be securely deleted or anonymised.
6. Your Rights
Under the DPDP Act, you have the right to request access to, correction of, or erasure of the personal information we hold about you, subject to any legal or contractual obligations that may require us to retain certain records. To exercise these rights, please contact us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted with a revised "Last Updated" date.
8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, or wish to exercise your rights under the DPDP Act, please contact us at: